When you use our platform, we collect various types of information to provide you with the best possible trading support and resistance level analysis services. This includes information you provide directly and data we gather automatically through your interactions with our platform.

We use the information we collect to enhance your trading analysis experience and provide personalized support and resistance level insights. Our primary focus is delivering relevant market analysis while maintaining the highest standards of data protection.

• Platform Personalization: Customizing your dashboard, analysis tools, and market data displays based on your trading preferences and historical usage patterns.
• Educational Content: Providing targeted learning materials, market analysis tutorials, and trading education resources that match your experience level and interests.
• Communication: Sending important platform updates, market alerts, educational content, and responding to your support inquiries and feedback.
• Service Improvement: Analyzing usage patterns to enhance our support and resistance level algorithms, improve user interface design, and develop new analytical features.
• Security and Compliance: Protecting your account from unauthorized access, preventing fraudulent activities, and complying with applicable financial regulations in Vietnam.

We take a conservative approach to sharing your personal information. We never sell your data to third parties for marketing purposes, and we only share information when necessary to provide our services or when required by law.

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security protocols are regularly reviewed and updated to address emerging threats and maintain industry best practices.

• End-to-end encryption for all data transmission between your device and our servers
• Secure server infrastructure with multi-factor authentication and regular security audits
• Regular data backups stored in geographically distributed, encrypted locations
• Employee access controls ensuring only authorized personnel can access user data
• Continuous monitoring systems to detect and respond to potential security threats
• Compliance with international data security standards and Vietnamese cybersecurity regulations

You have significant control over your personal information and how we use it. We believe in transparency and provide you with multiple ways to manage your data and privacy preferences.

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of information have different retention periods based on their purpose and regulatory requirements.

Account Information: Maintained for the duration of your active account plus three years after account closure, as required by Vietnamese financial regulations. This includes your basic profile, trading preferences, and communication history.

Usage Analytics: Aggregated and anonymized usage data may be retained indefinitely for platform improvement purposes, but cannot be traced back to individual users. Detailed usage logs are typically deleted after 24 months.

Communication Records: Support conversations and important notifications are kept for two years to ensure continuity of service and resolve any future inquiries about past interactions.

While Bnstart operates primarily in Vietnam, some of our service providers and data processing activities may involve international data transfers. We ensure that any cross-border data sharing maintains the same level of protection as required by Vietnamese data protection laws.

Our platform uses cookies and similar technologies to enhance your experience, remember your preferences, and analyze how our services are used. You have control over these technologies through your browser settings and our privacy preference center.

• Essential Cookies: Required for basic platform functionality, including login sessions, security features, and maintaining your analysis preferences across browser sessions.
• Analytics Cookies: Help us understand how users interact with our platform, which features are most valuable, and where we can improve the user experience.
• Preference Cookies: Remember your dashboard customizations, notification settings, and other personalization choices to provide a consistent experience.

We periodically update this privacy policy to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll notify you through your registered email address and provide a prominent notice on our platform.

Minor updates that don't affect how we collect or use your personal information will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we're protecting your privacy.

Your continued use of our platform after policy updates indicates your acceptance of the revised terms. If you disagree with any changes, you can contact us to discuss your concerns or choose to discontinue using our services.